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11.An instructor has just finished a lecture in the first class of a course that the instructor is
teaching for the first time. The learners were willing to learn, but seemed to have short attention
spans. They appeared to lose focus near the end of the class. The instructor believes this problem
must be addressed as soon as possible. In this situation, which of the following is the MOST
appropriate action for the instructor to take next?
A.Ask the learners whether or not they were all able to hear the lecture.
B.Plan to establish more frequent and direct eye contact with each learner.
C.Plan to ask a series of questions at the end of the next lecture.
D.Assess whether or not the instructor used the best method for presenting the course content to the
learners.
Correct:D
12.Two hours before the end of a one-day training course, the instructor is notified that a noisy
emergency repair is commencing near the training room. This repair will take at least one hour to
complete. If all of the following actions are possible, which is the BEST action for an instructor to
take in this situation?
A.Obtain a clip-on microphone for speaking over the distracting noise.
B.Move the class to an available room away from the noise until the repair is completed.
C.Continue the training until the noise becomes too distracting and then dismiss the class.
D.Change the agenda and conduct an informal discussion about the content learned in the course.
Correct:B
