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11. A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print. Which of the following actions should the technician take?
A. Install new drivers on the computer.
B. Install a new ink cartridge.
C. Install a print head on the printer.
D. Remove the packing tape from the print head.
Answer: D
12. A shipping department is reporting that a laser printer in the receiving area is becoming jammed because the printer attempts to pull several sheets of paper for each print. Which of the following may be the cause?
A. The paper is sticking to the corona wire and causing the jam.
B. Humidity is causing the paper to stick together.
C. A4 paper is being used and may not be supported by laser printers.
D. The fusion roller is dirty and pulling too many sheets of paper.
Answer: B
