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19.Which of the following would be the BEST safety measure to take before installing a Windows service pack? (Select TWO).
A.Back up all important documents.
B.Set a System Restore point.
C.Note the BIOS settings in case a reset is needed.
D.Back up the drivers for the computer in case re-installation is needed.
E.Uninstall the previous service pack.
Correct:A B
20.A companys computers are running Windows XP Professional. Some of the desktop computers have the file ntbootdd.sys on the root but it is not seen on any laptops. The ntbootdd.sys file is required for:
A.desktops with certain chipsets.
B.compatibility with some Windows NT4 applications.
C.computers with scanners.
D.for SCSI devices.
Correct:D
