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13.Which of the following keys are used to access advanced Windows start up options while a computer is booting?
A.F8
B.F6
C.F5
D.F2
Correct:A
14.Which of the following steps in the troubleshooting and repair process is MOST effective to reduce redundant effort?
A.Discuss the problem with the user and identify any recent changes.
B.Identify the root cause of the failure.
C.Verify the problem resolution.
D.Document activities and outcomes of repair steps.
Correct:D
