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9. A laptop works with a known goodbattery, but when the laptop is connected to AC power the battery does notcharge. Also, whenthe battery is removedand the laptop is connected toAC power alone, the laptop does notboot.Which of the following actions should the technician take FIRST?
A. Swap out the system board with a known good system board
B. Swap out the AC adapter with a known good ACadapter.
C. Swap out the charging circuit board with a known good charging circuit board
D. Swap out the CMOS battery with a known good CMOS battery
Answer: B
10. A printer is indicating that maintenance is required. After havingthe required maintenanceperformed, the message is still present. Which of the following would correct the problem?
A. Restart theprint spooler service.
B. The operator must run the calibration utility on the printer.
C. Turn the printer off and restart it.
D. Contact the service rep to reset the appropriate internal counter.
Answer: D
